Specific policies will be detailed in your contract when you book an event or place a catering order with us. General details on our policies are below. We’re also happy to answer any questions for you that arise during your planning sessions. You can always contact us to learn more.
To-Go (Delivery) Policies
Regular delivery is Monday through Friday, 7am - 4pm. We will deliver within 30 minutes prior to the event start time, depending on your location. Minimum order for delivery is $150 per order. Weekday deliveries after 4pm and weekend deliveries are available for orders over $500 per order. Orders can also be picked up from CKC Kitchen.
For university clients: a chart-string is required to place an order online; final charges will be billed to the chart-string provided.
For non-university clients: credit cards are accepted. Cashier’s Office will contact you to complete the transaction.
To avoid a cancellation fee, order must be cancelled by 12pm (2) business days before the order. Orders cancelled less than 48 hours prior to delivery will be charged 50%. Same day cancellation will be charged 100%.
Please note that a final guaranteed guest count is required (7) days prior to the event date. If a final guarantee number is not provided by the due date, the last estimated number will be used as the guarantee. The client is financially responsible for 100% of the final guarantee number or the actual number of guests served, whichever is greater. Changes made after the guarantee date will be assessed a late fee.
Menus must be submitted to your event sales coordinator a minimum of (30) days prior to your event. Late submissions and/or menu changes made after confirmation may incur additional fees.
Please note, we are a facility that uses all nuts, wheat, dairy, egg, etc. While we take food allergens and necessary accommodations seriously, we cannot guarantee all products are free of trace amounts of these items.
Removal of food and beverages (other than boxed lunches) is prohibited due to public health and safety guidelines set forth by the Office of Environment, Health & Safety. A service fee will be applied for food and beverages not provided by Events and Conferences.
Alcoholic Beverage Service: When alcoholic beverages are served, a non-alcoholic beverage must also be provided. Alcoholic beverages may only be consumed in the location designated for the event and the client is responsible for the conduct of all guests. A variety of bar packages are available, please contact your event sales coordinator to discuss.
University clients can make payments in the form of interdepartmental charge and services provided are not subject to sales tax. Payment can be emailed to Events and Conferences at firstname.lastname@example.org. A chart-string is required to book a space, and all final charges will be billed to the chart-string provided. Clients not using a university departmental account can make payments in the form of cash, credit card or check payable to “UC Regents.” Payments should be mailed to: Cashier’s Office, 2610 Channing Way, Berkeley, CA 94720-2272.
University departments are exempt from California State sales tax. California State and local taxes are added to purchases on non-University accounts. Current Alameda County sales tax is 9.25%. An administrative fee will be assessed and added to the final bill for the following services: coordination services, rental equipment, specialty china, linens and floral arrangements, labor charges, late submissions and last minute changes.
Service charge on food & beverages will be assessed and added to final invoice for non-campus clients.
Invoicing: An Event Quote will be provided with the Banquet Event Order (BEO) confirmation. The balance of the total estimated cost is due (3) days prior to the event or on the day of the event. Other miscellaneous and incidental charges are due within (14) days of sending of the final invoice. Prices are subject to change without advance written notice if market prices, beyond our control, should fluctuate.
All listed prices are subject to change without notice. Administrative fees, sales and unrelated business income tax will be charged when applicable. Administrative fees will apply to any services that are not directly catering-related, such as floral arrangements, etc. Sales tax applies to all services except for linens, floral arrangements and AV equipment. Current sales tax is 9.25%. Please note: In keeping with University policies, Events and Conferences employees may not accept gratuities.